Returns

Random Tee Art Return Policy

At Random Tee Art, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes, items may need to be returned. Our return policy is designed to be fair and in compliance with Australian Consumer Law.

Return Period

You have 30 days from the date of purchase to initiate a return.

Condition of Returned Items

Items must be returned in their original condition: unwashed, unworn, and with all original tags attached. Items not in their original condition will not be accepted for return.

How to Initiate a Return

1. Contact Support: Before returning any items, you must contact our support team at support@randomtee.art for return authorisation. Please provide your order number and the reason for the return in your email.

2. Return Authorisation: Our support team will review your request and, if approved, will provide you with a return authorisation number and instructions on how to proceed with the return.

Return Shipping Costs

Please note that customers are responsible for covering all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.

• Rejected Returns: If your return does not meet our policy criteria, we will contact you to discuss the reasons for rejection. You may choose to have the item sent back to you at your expense.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same item, please email us at support@randomtee.art.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Questions

If you have any questions regarding our return policy, please contact us at support@randomtee.art.

Thank you for shopping at Random Tee Art. We appreciate your business and want to ensure that your experience is satisfactory.